Terms and Conditions

Welcome to Maeve Boutique!

This website is operated by Maeve Boutique. When we say "we," "us," and "our," we’re referring to Maeve Boutique. We are excited to offer this site, along with all the information, tools, and services available here, to you, our valued customer. By using our website and/or making a purchase, you’re engaging with our "Service" and agreeing to be bound by the following terms and conditions ("Terms of Use" or "TOS").

Acceptance of Terms

Please read these Terms of Use carefully. By accessing or using any part of our website, you agree to these Terms. If you don’t agree to all the terms and conditions, please refrain from using our site or services. If these Terms are considered an offer, acceptance is strictly limited to these Terms.

New features or tools added to our current offerings will also be subject to these Terms. You can check the most current version of the Terms of Use on this page at any time. We reserve the right to update, modify, or replace any part of these Terms.

Section 1 - Conditions of Use

By agreeing to these Terms, you confirm you are at least the age of majority in your region and have the authority to permit your minor dependents to use our site.

You agree not to use our products for any illegal or unauthorized purposes, and you must comply with all applicable laws, including copyright laws, while using our Service. Transmitting any harmful code, such as viruses or worms, is strictly prohibited. Any violation of these Terms will result in immediate termination of your access to our services.

Section 2 - General Terms

We reserve the right to refuse service at any time for any reason. Please note that your content (excluding credit card information) is transmitted unencrypted and may involve transmission over various networks. We ensure that all credit card information is encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service or access to the Service without our express written permission.

Section 3 - Information Accuracy

While we strive to provide accurate and up-to-date information, we cannot guarantee the information on this website is complete or current. The content here is for general information purposes only and should not be the sole basis for making decisions. Use of any material on this site is at your own risk.

Historical information is provided for reference only and may not be current. We reserve the right to change site content at any time but are not obligated to update any information.

Section 4 - Service and Price Changes

Prices for our products are subject to change. We also reserve the right to modify or discontinue the Service at any time without notice. We won’t be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

Conclusion of the Contract: The presentation of products on our site does not constitute a legally binding offer, but rather a non-binding online catalog. By clicking the "Buy" button, you make an offer to enter into a purchase contract. An email confirmation follows after submitting your order but does not constitute acceptance of the contract.

Section 5 - Product Availability

Certain products may only be available online through our website in limited quantities and may only be returned or exchanged per our return policy. We’ve made every effort to display colors and images accurately, but we cannot guarantee that your monitor's display will be accurate.

We reserve the right to restrict sales of our products and to limit quantities at our discretion. All product descriptions and prices are subject to change without notice, and we reserve the right to discontinue any product at any time.

Section 6 - Billing and Account Information

We reserve the right to refuse any order you place with us and may limit or cancel purchase quantities per person or household. If we make changes to your order, we will notify you using the contact information you provided.

You agree to provide accurate and current purchase and account information and to update your details as necessary.

Section 7 - Optional Tools

We may provide access to third-party tools over which we have no control. You acknowledge that we provide access to these tools "as is" and without warranties. Use of any optional tools is at your own risk.

Section 8 - Links to Third Parties

Our Service may include materials from third parties. Links to third-party websites are not affiliated with us, and we are not responsible for their content or accuracy. Please read their policies carefully before making transactions.

Section 9 - User Submissions

If you send us submissions or unsolicited ideas, you grant us permission to use, edit, and distribute these comments without restriction. We are not obligated to keep any comments confidential or respond to them.

Section 10 - Personal Information

The provision of personal information via our Store is subject to our Privacy Policy.

Section 11 - Errors and Omissions

Occasionally, our website may contain inaccuracies. We reserve the right to correct any errors and update information as needed without prior notice.

Section 12 - Prohibited Uses

You are prohibited from using our Site for any unlawful purposes or engaging in activities that may violate any laws or rights of others. Violating these terms may result in termination of your access to the Service.

Section 13 - Disclaimer of Warranties

We do not guarantee that the use of our Service will be uninterrupted or error-free. You agree that your use of the Service is at your own risk. All products and services are provided "as is" without any warranties.

Section 14 - Indemnification

You agree to indemnify and hold harmless Maeve Boutique and its affiliates from any claims arising out of your breach of these Terms or your violation of any laws.

Section 15 - Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions will still apply.

Section 16 - Termination

These Terms remain in effect until terminated by you or us. We may terminate your access without notice if we suspect a breach of these Terms.

Section 17 - Entire Agreement

These Terms constitute the entire agreement between you and Maeve Boutique regarding your use of our Service, superseding any prior agreements.

Section 18 - Governing Law

These Terms shall be governed by the laws of New Zealand.

Section 19 - Changes to the Terms

We reserve the right to update these Terms at any time. It is your responsibility to check for changes regularly. Continued use of our site after changes indicates acceptance of those changes.

Section 20 - Contact Us

If you have questions about these Terms of Use, please reach out to us at info@Maeve-boutique.com.

Thank you for being part of the Maeve Boutique family!

Our Fashion

How do I choose the right size?

We provide a detailed size chart on our product pages to help you find the perfect fit, located just below the size selector. If you’re between sizes, it is recommended to size up. If you have specific fit questions, feel free to reach out to our customer service team for personalized assistance.

Are your products sustainably sourced?

Absolutely! We prioritize quality craftsmanship and ethical sourcing. Each piece is selected with care to ensure it contributes positively to our community and environment.

Do you restock popular items?

Yes, we try to restock popular items whenever possible. To stay updated on restocks and new arrivals, we recommend signing up for our newsletter.

Do you offer gift cards?

Yes, we offer gift cards! They are a perfect way to give the gift of fashion while allowing your loved ones to choose their favorite pieces from our collection.

Service

What are the shipping costs?

We believe in making your shopping experience delightful and affordable! We’re excited to offer free shipping on all orders within New Zealand (NZ). No minimum purchase required.

How do I track my order?

We’re committed to processing and shipping your orders quickly within 24 to 48 hours of placing them.

Once your order is on its way, you’ll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you. You can click here to track your order when you have received the order details.

What should I do if I want to return my order outside of the return period?

Changed Your Mind? No Problem!

You can return your item for a refund or exchange within 30 days. Please note, for hygiene reasons, earrings are non-returnable, as well as personalized or engraved items.

For more details on our return and refund process, visit our Returns page here.

How long will it take to receive a refund?

Once we’ve received your returned items, your refund will be processed within 7 working days.

You can track your return using the tracking number from your carrier. The 7-day processing period starts when your package arrives at our warehouse, and we’ll notify you once your refund is issued.

We’re always happy to help, so if you don’t see it by then, just email us at info@maeve-boutique.com

What is your return policy?

Changed Your Mind? No Problem!

You can return your item for a refund or exchange within 30 days. Please note, for hygiene reasons, earrings are non-returnable, as well as personalized or engraved items.

For more details on our return and refund process, visit our Returns page here.

What should I do if a product is delivered faulty or damaged?

Received a Faulty or Damaged Item? What a Shame, but We’re Here to Help!

If something’s not right with your order, follow these simple steps to get it sorted:

Snap a photo of the damaged or faulty product.
Email us at info@maeve-boutique.com with the photo attached. Be sure to include your order number and a brief description of the issue.
Our customer service team will review your message and work with you to resolve it as quickly as possible.

What payment methods can I use?

We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:

Credit or Debit Cards: We welcome all major credit and debit cards, including Visa, Mastercard, and American Express.
PayPal: For added convenience and security, you can use your PayPal account to complete your purchase.
Mobile Payment Services: You can also use Apple Pay, Shop Pay, or Google Pay for a quick and easy checkout.
Gift Cards or Store Credit: Have a gift card or store credit from us? You can use it towards your purchase!

Contact

How can I contact the Customer Service?

If you have any questions, don’t hesitate to reach out! We’re always here to help. Our team is available 6 days a week, ready to assist you with any questions or concerns. We’re committed to making your experience as smooth and enjoyable as possible.

Contact: info@maeve-boutique.com or click here to use the contact form.

What is the response time of the customer service?

We always strive to respond to your questions within 24 hours, but rest assured, you'll always hear from us within 48 hours. We’re here to help and want to make sure you feel taken care of every step of the way.

How do I contact you for career enquiries?

We’re thrilled to hear that you’re interested in joining the Maeve Boutique family! Please drop us a message at info@maeve-boutique.com, and we promise to get back to you as soon as we can. We can't wait to connect with you!

Do you have any physical locations?

No, Maeve Boutique operates as an online-only retailer. We are not affiliated with any physical store or any other business that uses the name Maeve Boutique.