Shipping Policy

Shipping Policy

Delivery Information

We’re excited for you to receive your order! Here’s what you can expect regarding delivery times and our easy ordering process:

Average Delivery Times

  • Order Processing: Once you place your order, we take 1-3 working days to process it. Typically, if you order during the week, processing takes just one working day. However, orders placed on Friday evenings or over the weekend may take a bit longer.
  • Dispatch & Delivery: After processing, your order will be dispatched, with delivery averaging 5-12 working days. We strive to make the ordering and delivery experience as smooth as possible for you.

If you have any questions or concerns, our customer service team is always here to help!

Placing Your Order

Ordering from Maeve Boutique is a breeze! Here’s how it works:

  1. Select Your Item: Browse our product pages and add your favorite items to your shopping cart by clicking the "Add to Cart" button. Be sure to choose the right variants!
  2. Checkout: When you’re ready, click "Proceed to Checkout." Here, you’ll enter your address details—make sure everything is accurate!
  3. Review Your Order: On the dispatch page, you can double-check your address to make sure delivery goes as smooth as possible.
  4. Payment Options: Click "Proceed to Payment," where you’ll find various secure payment methods, including:
    • Credit card (AMEX, Mastercard, Maestro, Visa)
    • PayPal
    • EPS
    • Immediate Payment

Once you’ve selected your preferred payment method, click "Complete Order," and follow the instructions to finalize your purchase. If you encounter any issues, don’t hesitate to reach out to us!

Shipping Costs

Great news! We cover the shipping costs for every order—there’s no minimum purchase required. We want you to know that all our shipments are 100% free of charge as a thank you for being a valued customer!

Shipping Your Order

Found the perfect outfit or accessory? We understand you want it as soon as possible! That’s why we work diligently to process and ship your order quickly.

To keep our prices fair, we collect parcels in larger quantities and ship them once we reach our minimum. We appreciate your understanding as we strive to create a more sustainable world.

Track Your Order
Want to stay updated on the delivery of your package? You can track your order via our Track Your Order page. The Track & Trace information is available online 2 - 3 days after your order.

Please Note: Like many online retailers, we may experience some delays due to unforeseen circumstances. We promise to do our best to get your order to you as swiftly as possible.

If you need your order dispatched today, please contact us via email. Our friendly service team is here to help you find the right solution.

Thank you for choosing Maeve Boutique! We can’t wait for you to enjoy your new pieces!

 

Our Fashion

How do I choose the right size?

We provide a detailed size chart on our product pages to help you find the perfect fit, located just below the size selector. If you’re between sizes, it is recommended to size up. If you have specific fit questions, feel free to reach out to our customer service team for personalized assistance.

Are your products sustainably sourced?

Absolutely! We prioritize quality craftsmanship and ethical sourcing. Each piece is selected with care to ensure it contributes positively to our community and environment.

Do you restock popular items?

Yes, we try to restock popular items whenever possible. To stay updated on restocks and new arrivals, we recommend signing up for our newsletter.

Do you offer gift cards?

Yes, we offer gift cards! They are a perfect way to give the gift of fashion while allowing your loved ones to choose their favorite pieces from our collection.

Service

What are the shipping costs?

We believe in making your shopping experience delightful and affordable! We’re excited to offer free shipping on all orders within New Zealand (NZ). No minimum purchase required.

How do I track my order?

We’re committed to processing and shipping your orders quickly within 24 to 48 hours of placing them.

Once your order is on its way, you’ll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you. You can click here to track your order when you have received the order details.

What should I do if I want to return my order outside of the return period?

Changed Your Mind? No Problem!

You can return your item for a refund or exchange within 30 days. Please note, for hygiene reasons, earrings are non-returnable, as well as personalized or engraved items.

For more details on our return and refund process, visit our Returns page here.

How long will it take to receive a refund?

Once we’ve received your returned items, your refund will be processed within 7 working days.

You can track your return using the tracking number from your carrier. The 7-day processing period starts when your package arrives at our warehouse, and we’ll notify you once your refund is issued.

We’re always happy to help, so if you don’t see it by then, just email us at info@maeve-boutique.com

What is your return policy?

Changed Your Mind? No Problem!

You can return your item for a refund or exchange within 30 days. Please note, for hygiene reasons, earrings are non-returnable, as well as personalized or engraved items.

For more details on our return and refund process, visit our Returns page here.

What should I do if a product is delivered faulty or damaged?

Received a Faulty or Damaged Item? What a Shame, but We’re Here to Help!

If something’s not right with your order, follow these simple steps to get it sorted:

  1. Snap a photo of the damaged or faulty product.
  2. Email us at info@maeve-boutique.com with the photo attached. Be sure to include your order number and a brief description of the issue.
  3. Our customer service team will review your message and work with you to resolve it as quickly as possible.

What payment methods can I use?

We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:

  • Credit or Debit Cards: We welcome all major credit and debit cards, including Visa, Mastercard, and American Express.
  • PayPal: For added convenience and security, you can use your PayPal account to complete your purchase.
  • Mobile Payment Services: You can also use Apple Pay, Shop Pay, or Google Pay for a quick and easy checkout.
  • Gift Cards or Store Credit: Have a gift card or store credit from us? You can use it towards your purchase!

Contact

How can I contact the Customer Service?

If you have any questions, don’t hesitate to reach out! We’re always here to help. Our team is available 6 days a week, ready to assist you with any questions or concerns. We’re committed to making your experience as smooth and enjoyable as possible.

Contact: info@maeve-boutique.com or click here to use the contact form.

What is the response time of the customer service?

We always strive to respond to your questions within 24 hours, but rest assured, you'll always hear from us within 48 hours. We’re here to help and want to make sure you feel taken care of every step of the way.

How do I contact you for career enquiries?

We’re thrilled to hear that you’re interested in joining the Maeve Boutique family! Please drop us a message at info@maeve-boutique.com, and we promise to get back to you as soon as we can. We can't wait to connect with you!

Do you have any physical locations?

No, Maeve Boutique operates as an online-only retailer. We are not affiliated with any physical store or any other business that uses the name Maeve Boutique.